What Are Your Returns, Exchanges, And Warranty Policies?
We offer returns, exchanges, and warranty replacements:
- Returns
- Exchanges
- Warranty Replacements
- Shipping Charges
- Damaged and Defective Items
- Contact Information
RETURNS
We provide the best sous vide cookers in the world, but if you’re not fully satisfied, they come back with a 100 day, no questions asked money-back guarantee. To be eligible for a full refund, you must:- Have purchased your cooker in the last 100 days directly from the Biolomix website
- Have the original order number or email that was used during your purchase
EXCHANGES
We provide the best sous vide cookers in the world in a few different options. Retail exchanges are eligible within 100 days of the original date of purchase. To be eligible for an exchange, you must:- Have purchased your cooker in the last 100 days directly from the biolomixshop website
- Have the original order number or email that was used during your purchase
WARRANTY REPLACEMENTS
We provide the best sous vide cookers in the world and they all come with a two (2) year warranty. Warranty replacements are eligible within two years of the original date of purchase. To be eligible for a warranty replacement, you must:- Have purchased the product within the last two years
- Have the original order number or email or proof of purchase that was used during your purchase. If purchased through a reseller, retail partner, or another website, you must provide a copy of your original receipt